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  Phone: (+49) 89.1577902
Monday - Friday 10am - 4pm (European time)
Fax: (+49) 89.15704284
Tobias W. Spanner
Am Schnepfenweg 57
80995 Muenchen


Dear visitors and customers,
We are receiving a flood of e-mails every day, which we are barely able to handle. Of course, we are making every effort to respond to all of them. However, we would like to kindly ask you to observe the following before you write us:

Frequently Asked Questions: Maybe you can find the answer(s) to your question(s) among the FAQ.

Status of your order:
If you have questions on the status of your order, please keep in mind that delivery time is 2 to 4 weeks, and even longer to certain countries (naturally, we guarantee the freshness of the goods delivered).
With inquiries about your order, please be sure to include the order number and the purchaser's name!

General questions about palms and their care:
If you have general questions about palms and their care, please note the following information sources:
• Our extensive archive with more than 1000 species. There you will find descriptions, photos and information on germinating the seeds.
• The plant descriptions in the archive also contain numerous reports by our visitors on their experiences with the germination of many different species.
Glossary of technical terms
Germination instructions
Discussion forum of the International Palm Society (IPS)
• You can also extend your knowledge with one of the wonderful books from our bookstore.
We hope you are able to find answers to your questions in one of the above information sources. If not, you are welcome to e-mail us.

Questions about itself:
If you have questions about itself, you will find more information at:
Who we are
Terms of Business
Testimonials - what our customers are saying.

Having problems using our Web site? Found a spelling error?
Please contact our webmaster.



Tobias W. Spanner

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