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faq - frequently asked questions

I received my order today but a few of the seeds in one package looked rotten.

During transit it is occasionally possible that some perishable seeds may go bad, particularly if customs or agriculture inspection see fit to retain the seeds for a lengthy period of time. Please notify us immediately and sow any potentially healthy seeds anyway. In case they should continue to rot away, please remind us with your next order and we will send along a replacement. Due to the high costs of postage and phytosanitary certificates to most destinations, we try to avoid separate replacement shipments. If you are asking for a replacement, please do not throw away any potentially bad seeds. We may ask you to photograph or return expensive seeds. Please do not return any seed to us unless we ask you to.


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